The Role of Trust in an Information Technology Milieu: An Overview

Sara Paul, Claudia Roi


Trust in information technology (IT) is an important concept because people today rely on IT more than ever before. The Internet has increased reliance on IT by encouraging millions to download music or software, upload digital pictures, buy goods, or seek new information or new services. Because of the Internet’s open, non-secured structure, trust in the Web itself is an issue. Trust in IT has to do with relying or depending on infrastructure systems like the Web or relying on specific information systems like Microsoft Excel. This review explores the dimensions of trust as it is used in information technology

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